29 August 2012
This industry does not operate with an 8-to-5 mentality. Nor do we. Between the overnight hours of 5:00 pm and 7:30 am next day, progress continues on the jobsite, in planning and preparation, by customers and partners. When you need us, we want to be there. Going forward, here’s what you can expect.
For questions that cannot wait until the next business day, Avanti personnel are available 24/7/365. Urgent calls are defined as jobsite questions and you can expect a 30 minute call-back until 7:30 next morning. Non urgent calls are acceptable between 5:00-9:00 pm (central) for engineers needing assistance on a spec, contractors working on proposals, municipalities and distributors with product/performance questions.
Being there when you need us is important. After hours and on weekends, simply call 800-877-2570 and dial 1 to access 24/7 Tech Support. This free service puts substance behind our Promise-to-Customer: Helping you move forward.