Customer call backs can be painful. And for one contracting company in Florida their call-backs were just that. It started seven years ago when they chose to align themselves with Brand X (who shall remain nameless) because of a lower price point. After high volumes of call-backs, they moved to Brand Y and then Brand Z, but continued to have unacceptable call-backs. Let’s be real – the manhole rehab business is tricky. In fact, the contractor had to call upon a competing resource to fix problems, and sure enough, this contractor was aligned with Brand A – A for Avanti.